Shipping & Contact
If you've any questions, concerns or requests, either use the form below or the live chat button down in the bottom right corner. We'd love to have you as a new member of the Firelake family, so will do our absolute best to respond to you promptly.
Our apparel is designed and printed in the UK, on high quality garments which are ethically manufactured. We believe in the finest quality and so the products you are purchasing are high end and on par with the top end of the market.
We are not interested in competing with the cheap tat that you'll find on auction websites or low priced high street retailers. We believe that you should invest in your T-Shirts & Hoodies as you would a nice Shirt or Jacket, they will then last you well instead of losing their shape and print after a few washes.
We also use DTG printing on printers worth in the region of £9,000 each, not something from your bedroom or office. We then use the best quality material we can to achieve the finest quality garments for you.
Shipping and Timescales
UK generally ships within 5-7 working days
USA & Canada Shipping within 7-10 working days
Rest of world within 7-14 working days
Bank Holidays and weekends will affect order processing and delivery times, so please bear this in mind when placing your order.
Do you offer Refunds or Exchanges
You can have a refund or make an exchange up to 30 days after purchase.
We do not refund postage costs unless the garment is faulty or we have made a mistake with your order.
Do you do bespoke designs
Yes, we're open to discussing projects or contracted work - or if you want a specific design on a different colour garment or style, just ask :-)